1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Address and location data for pickup scheduling
- Payment information (processed securely by our payment partners)
- Scrap pickup history and preferences
- Device information and usage data
2. How We Use Your Information
- To provide and maintain our scrap pickup services
- To match you with available vendors in your area
- To process payments and maintain transaction records
- To send service-related notifications and updates
- To improve our services and user experience
- To comply with legal obligations
3. Information Sharing
We share your information only in the following circumstances:
- With vendors to fulfill pickup requests (name, phone, address)
- With service providers who assist our operations
- When required by law or to protect rights
- With your consent
4. Data Security
We implement appropriate security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years for legal and tax purposes. You can request account deletion at any time.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or app notification.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at: support@ecodoor.co.in